Careers

Client Services/Phone Support 

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Job Description:

Telephone & e-mail IT service to clients 

administrative and organizational follow-up of tickets (incidents, request & changes.)
maintain the IT-infrastructure to guarantee its optimum availability and adherence to agreed service levels. Minimal field support may be required.

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Field Support Technicians

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Tier 1:

Job Description

Remote Support of Clients 

Clients and Systems Documentation  

Conduct meetings with clients and employees Weekly, Monthly, Quarterly, Yearly, or as needed. 

New client surveys 

On-site visits

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Tier 2:

Job Description

Remote Support of Clients 

Remote client systems maintenance 

Clients and Systems Documentation  

Conduct meetings with clients and employees Weekly, Monthly, Quarterly, Yearly, or as needed. 

Client training 

New client surveys 

Systems and devices software/firmware upgrades 

On-Site visits