Careers
Client Services/Phone Support
Job Description:
Telephone & e-mail IT service to clients
administrative and organizational follow-up of tickets (incidents, request & changes.)
maintain the IT-infrastructure to guarantee its optimum availability and adherence to agreed service levels. Minimal field support may be required.
Field Support Technicians
Tier 1:
Job Description
Remote Support of Clients
Clients and Systems Documentation
Conduct meetings with clients and employees Weekly, Monthly, Quarterly, Yearly, or as needed.
New client surveys
On-site visits
Tier 2:
Job Description
Remote Support of Clients
Remote client systems maintenance
Clients and Systems Documentation
Conduct meetings with clients and employees Weekly, Monthly, Quarterly, Yearly, or as needed.
Client training
New client surveys
Systems and devices software/firmware upgrades
On-Site visits